RMA Number

Prior to returning your defective product for repairs, an authorized RMA number must be retained. To obtain an authorized RMA number you must fill out the RMA request form, which can be downloaded from TechnoCop’s website or requested via the mail (support.rma@technocop.in). You will receive a response within 24 hours with either: (1) an RMA number; or (2) a request to provide additional details and information regarding the defective product.

When sending the defective product to TechnoCop, please make sure the provided RMA number is clearly displayed and in large type, on the outside of the return shipping package. If your shipment requires multiple packages, each package must contain the provided RMA number clearly displayed. Technocop may refuse any package that does not have an RMA number, which Technocop will return on freight collect.

Validation of RMA Number

All RMA numbers will expire ninety (90) calendar days from the date they were issued. This means that TechnoCop must receive the defective product within ninety (90) calendar days from the date the RMA number was issued. If the RMA number has expired, any defective products returned after the expiration date will not be valid and a new RMA number needs to be issued. TechnoCop may refuse any products returned with an expired RMA number depending on circumstances.

Effective Date of Warranty

The warranty period for any products start on the date that the distributor/dealer ships and invoices the product to end-users.

Return for credit policy

TechnoCop has a 90-day Return Policy for all defective items sold. This 90-day Return Policy shall start upon the date TechnoCop’s Product is sold to the distributor or dealer. Under this 90-day Return Policy, the distributor or dealer must return the defective product back to the Company, within 90 days from the date of purchase, to either receive a credit or an automatic replacement. Distributors then must submit a return authorization request with TechnoCop via the RMA form/process. Distributor or dealer returns that fall outside of this 90-day time period will not be eligible for credit or an automatic replacement.

Products that are found to be dead on Arrival (“DOA”), which are products that are either: (1) not in good working order right out of the box; or (2) found to be defective within 90 days from the date of purchase, will also fall within TechnoCop’s 90-day Return Policy. Products deemed to be DOA are ultimately determined by, and verified through, TechnoCop’s RMA department. If a returned product is found not to be DOA, then that product shall not eligible for this Return for Credit Policy. Any Product that has been painted over, tampered with, had labels removed, or any other modifications will be void of all warranties. These products may still be repaired subject to applicable repair fees.

165 Days at the retail return policy

TechnoCop has an At the Retail Return Policy which holds a one (1) year warranty policy for the replacement of products. This one year shall start from the date of purchase of product from either the dealer. Under this program, the dealer must send, or return, the defective product back to the Distributor. Then the Distributor shall verify that the product returned qualifies for this Program. Once the Distributor has verified the product’s eligibility, the Distributor may offer a replacement if a replacement product is readily available.

If a replacement product is readily available, Distributor may exchange the defective product with a replacement product. Once the exchange is completed, Distributor will be required to submit an RMA request with TechnoCop within 30 calendar days from the date of exchange and follow the procedures as listed above. Replacement orders from Distributor shall be subject to verification and approval by TechnoCop.

If a replacement product is not readily available, Distributor will need to submit a new purchase order with TechnoCop for the replacement product. Under this purchase order, Distributor shall specify whether or not Distributor would like for TechnoCop to deliver the replacement product either directly to the (1) dealer or end-user; or (2) Distributor. Distributor must still submit an RMA request with TechnoCop and return the defective product back to TechnoCop. Defective products must be returned to TechnoCop within 30 days from the date the purchase order is placed in order to offset Distributor’s previous purchase order. If the defective product is not returned within 30 days then Distributor’s previous purchase order shall be treated as a separate, normal purchase order.

In the unlikely event of product failure within the first year of ownership, TechnoCop will make its best effort to ship any replacement products of equivalent performance and specifications. Replacement products may be either: (1) a new product; or (2) a refurbished product. An RMA request is always mandatory for the return of any defective products.

Repair for “in-warranty” and “not in-warranty” products

For products still under warranty, Distributor must fill out, and submit, the RMA form with all the required information to assist TechnoCop’s RMA department with diagnosing and repairing any defective products. Only defective products that go through this RMA process will be accepted by TechnoCop’s RMA department for repairs. Defective products that do not follow this RMA process may be rejected by TechnoCop’s RMA department.

For products no longer under warranty, Distributor must still fill out, and submit, the RMA form with all the required information. Defective products that do not go through TechnoCop’s RMA process may be rejected by TechnoCop’s RMA department. An “Estimation of Charges” will be sent to Distributor/End-User for the repairs to the defective products not under warranty. This Estimation of Charges shall be reviewed and signed by the Distributor/End-User for TechnoCop prior to commencing any repair services. TechnoCop will not attempt to repair any defective products so long as the Estimation of Charges is unsigned. If an item is deemed to be “irreparable”, the customer will be given the options to either: (1) having the product returned, (2) having the product discarded; and/or (3) purchasing a new unit as a replacement. All repair work will be guaranteed for 6 months from the date the repair service is invoice.

Shipping Cost

Distributors are responsible for all the cost of shipping for returning the defective products to TechnoCop’s RMA centers. Repaired, or replaced, products will be shipped back to the Distributors at TechnoCop’s expense.

Limitations

L.1 Improper packaging: Returned products shipped to TechnoCop’s RMA centers must be properly packaged in order to prevent unintended damage during transportation. RMA returns with improper packaging cannot be accepted. Please refer to the RMA Packaging Requirements and diagrams at the end of this document.

L.2 Unfortunately, TechnoCop is unable to accept any products that have been altered. Alterations will void any warranties the products may have, or had. Examples of alterations may include:

  • bullet image Counterfeit TechnoCop Product Label(s).

  • bullet image Products with any of the labels missing.

  • bullet image Jumpers, wires, or any other mechanical/electronic parts are added to the product.

  • bullet image Any part or component is removed from the original product.

  • bullet image PCBA/Lens/Housing/Other Parts are disassembled then assembled incorrectly.

  • bullet image Any attempt to repair or alter a product outside of a TechnoCop RMA Center.

  • bullet image Labels have been switched:

  • bullet image Genuine TechnoCop labels on non-TechnoCop products.

  • bullet image Genuine TechnoCop label(s) on different TechnoCop product(s).

  • bullet image Labels exhibit tampering.

  • bullet image Label missing standard printing such as FCC, UL or Serial Number or Model Name.

  • bullet image Serial number on a product does not match with the packaging for such product.

  • bullet image Any other change in original state of the product.

L.3 Any physical, or accidental, damage to a product will void any warranties the products may have, or had. Examples of physical, or accidental, damage may include:

  • bullet image Broken pins on connectors

  • bullet image Blown power board due to applying wrong voltage and/or current

  • bullet image Connector(s) are damaged, cracked, missing or broken

  • bullet image Damaged components on the circuit boards

  • bullet image Dented product case / housing

  • bullet image Torn or punctured lens cover, case and/or any other parts

  • bullet image Deep scratch on the Product

  • bullet image Loose, damaged, or missing screws

  • bullet image Missing circuit board(s)

  • bullet image Obscured fan/heater parts (if applicable)

  • bullet image Stripped mounting hole threads

Terms & Conditions

T&C.1 TechnoCop reserves its rights to examine and test any returned products to determine the actual cause of damage and/or defect on the returned products.

T&C.2 All parts and accessories must be returned in their original packaging in order to receive a replacement.

T&C.3 If the malfunction of a part is determined to be due to a Customer Persuaded Defect or Damage including but not limited to an attempted repair, unauthorized repair, accident, misuse, abuse, neglect, improper maintenance, installation and connection, malfunction of a peripheral device(s), rust or deterioration caused by improper storage, an invoice for extra service fees for repair charges, shipping costs, and other applicable expenses will be issued.

T&C.4 If the malfunction of a product is determined to be due to Customer Persuaded Defect or Damage after a replacement product has already been shipped, an invoice for the replacement product will be issued.

T&C.5 If Customer disagrees with TechnoCop’s decision of Customer Persuaded Defect, the dispute will be submitted for customer complaint process.

T&C.6TechnoCop may choose to amend this RMA Policy, in part or its entirety, at any time, with, or without, notice.

Document Purpose and Scope

This document sets forth the return and repair policy applicable to the products that are purchased from the authorized distributors of TechnoCop Technology USA Inc. (“TechnoCop”). We only accept RMA requests from authorized distributors.

Amending this Policy

TechnoCop reserves the right to either amend or cancel this RMA Policy, in part or its entirety, at any time and with or without notice.

TechnoCop‘s Responsibility

TechnoCop’s sole responsibility hereunder is limited to repairing or replacing any defective products returned by authorized distributors within India.

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